Overview

What are Departments?

Departments allow you to organize your team into groups (e.g., Sales, Support, Finance) and control which conversations each group can view.

Organization

Group users by function or area of expertise

Visibility

Operators only see conversations from their department

Visibility Rules

Role	Visible Conversations
Owner / Admin	All conversations (with optional department filter)
Operator with department	Their department’s conversations + unassigned conversations
Operator without department	Only unassigned conversations

Department Model

{
  "id": "uuid",
  "tenant_id": "uuid",
  "name": "Sales",
  "description": "Sales team",
  "member_count": 5,
  "created_at": "2024-01-15T10:00:00Z",
  "updated_at": "2024-01-15T10:00:00Z"
}

Endpoints

Method	Endpoint	Description
`GET`	`/backend/departments`	List departments
`GET`	`/backend/departments/my`	My departments
`POST`	`/backend/departments`	Create department
`GET`	`/backend/departments/{id}`	Get department
`PUT`	`/backend/departments/{id}`	Update department
`DELETE`	`/backend/departments/{id}`	Delete department
`GET`	`/backend/departments/{id}/members`	List members
`POST`	`/backend/departments/{id}/members`	Add member
`DELETE`	`/backend/departments/{id}/members/{userId}`	Remove member

Permissions (RBAC)

Admin/Owner: Full access (department and member CRUD)
Operator: Only GET /departments/my (view their own departments)

Leads

Status

Tags

Knowledge Base

Pipeline (CRM)

Webhooks

Custom Fields

Cadences

Conversations

Messages

Departments

File Uploads

Templates (Meta/Gupshup)

Follow-up

Overview

What are Departments?

Organization

Visibility

Visibility Rules

Department Model

Endpoints

Permissions (RBAC)

​What are Departments?

Organization

Visibility

​Visibility Rules

​Department Model

​Endpoints

​Permissions (RBAC)

What are Departments?

Visibility Rules

Department Model

Endpoints

Permissions (RBAC)